Keeping our customers' data safe is our priority
Spare respects our customers' privacy and keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at [email protected]
SOC-2 and HIPAA compliance
Spare has been audited by an independent certified auditor and is certified to SOC 2 Type II. SOC 2 is widely recognized as the gold standard for data security and requires organizations to establish and follow strict information security policies and procedures. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Spare.
Additionally Spare has independently verified compliance to HIPAA. HIPAA compliance involves fulfilling the requirements of the Health Insurance Portability and Accountability Act of 1996, its subsequent amendments, and any related legislation such as HITECH.
- All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers.
- Our service is built on Google Cloud Platform (GCP). They provide strong security measures to protect our infrastructure and are compliant with most certifications.
Data center security
Our data center is located in Canada. It is a ISO 27001, GDPR, HIPAA compliant facility. Our servers separated on dedicated virtual machines from other data center customers. We enforce TLS for connections used in transferring data and encrypt it while it is on disk.
Network level security monitoring and protection
Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:
- A virtual private cloud (VPC), a bastion host or VPN with network access control lists (ACL’s) and no public IP addresses.
- A firewall that monitors and controls incoming and outgoing network traffic.
- An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.
- IP address filtering
We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.
Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS).
Encryption at rest: All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.
Data retention and removal
Organizations on Spare Platform can configure security requirements to meet their needs, including automatic removal an anonymization of user data in compliance with GDPR regulations.
Business continuity and disaster recovery
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.
Application security monitoring
- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.
- We use monitoring such as open tracing in our microservices.
Application security protection
- We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
- We use security headers to protect our users from attacks. You can check our grade on this security scanner.
- We use security automation capabilities that automatically detect and respond to threats targeting our apps.
We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:
- Developers participate in regular security training to learn about common vulnerabilities and threats
- We review our code for security vulnerabilities
- We regularly update our dependencies and make sure none of them has known vulnerabilities
We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to participate in our bug bounty program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported.
You can report vulnerabilities by contacting [email protected] Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.
Accepted vulnerabilities are the following:
- Cross-Site Scripting (XSS)
- Open redirect
- Cross-site Request Forgery (CSRF)
- Command/File/URL inclusion
- Authentication issues
- Code execution
- Code or database injections
This bug bounty program does NOT include:
- Logout CSRF
- Account/email enumerations
- Denial of Service (DoS)
- Attacks that could harm the reliability/integrity of our business
- Spam attacks
- Clickjacking on pages without authentication and/or sensitive state changes
- Mixed content warnings
- Lack of DNSSEC
- Content spoofing / text injection
- Timing attacks
- Social engineering
- Insecure cookies for non-sensitive cookies or 3rd party cookies
- Vulnerabilities requiring exceedingly unlikely user interaction
- Exploits that require physical access to a users machine
Role-based access control
Advanced role-based access control (RBAC) is offered on all our enterprise accounts and allows our users to define roles for administrators.
Account takeover protection
We protect our users against data breaches by monitoring and blocking brute force attacks.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply to GDPR.
All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.
- Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.
- All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers' sensitive information.