Last Updated: February 17, 2021
COLLECTION AND USE OF PERSONAL INFORMATION
The term “personal information” means information about an identifiable individual, including the name, address, email address, and other information relating to an individual.
If you are a driver, we may also collect your driver’s licence to confirm your ability to drive. We will also collect information about your car including a photo, the licence plate number, car brand, model and colour.
Communications: We may send you communications regarding new features and promotions by email, phone number or push notification. You can unsubscribe from any of our communications by following the instructions in each of our messages or by editing the settings in your account or on your device.
Trip Information: If you ride with Spare, we may collect your location information, such as your pick-up and drop-off address, as well as your overall route. We use the information collected in order to facilitate the communication between the users of our Service.
Ratings: To make sure that everyone has a great experience using Spare we have implemented a rating system within the app to allow the community to self-moderate. We will collect ratings and comments about drivers and riders and we make those ratings available to all other Apps users and Services users.
Payments: In order to facilitate the payment of rideshare services, we (or our third-party service provider) collect the name and payment card information of riders such as payment card number and billing address. To facilitate payment to drivers, we may collect bank account information (such as the transit number, institution number and account number), as well as birth date and address.
Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may also retain this information to assist you in the future and to improve our customer service, and service offering.
Transport Provider: Where you use a Transport Provider’s service through our Service, we share your personal information with that Transport Provider to the extent applicable to your use of that Transport Provider’s services. That Transport Provider may ask you to provide additional information through the Service, which information is under the control of that Transport Provider. Where the information we collect is applicable only to your activities with a particular Transport Provider (including without limitation additional information collected at the request of that Transport Provider) we do not share that information with any other Transport Provider.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Other Users: Certain of your personal information may be made available to other users of the Apps or Services.
Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Services and operate certain of its features. Your personal information may be maintained and processed by us or our third party service providers in the Canada, the US, Sweden or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information about the way in which our service providers treat your personal information, contact us as set out below.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Spare or as part of a corporate reorganization or other change in corporate control.
Legal and Compliance: Spare and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an organization in the case of an actual or suspected breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, to detect, suppress or prevent fraud, or to investigate or prevent actual or suspected loss, abuse or harm to persons or property.
Internal and Service-Related Usage: We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve our services.
Aggregate Data: We may anonymize and aggregate data collected through the Service and use it for any purpose.
Transport Providers: as set out above, where you use a Transport Provider’s service through our Service, we share your personal information with that Transport Provider to the extent applicable to your use of that Transport Provider’s services. That Transport Provider may ask you to provide additional information through the Service, which information is under the control of that Transport Provider. Where the information we collect is applicable only to your activities with a particular Transport Provider (including without limitation additional information collected at the request of that Transport Provider) we do not share that information with any other Transport Provider.
ADDITIONAL INFORMATION ABOUT OUR WEBSITE & APPS
We collect the IP (Internet protocol) addresses and device identifiers of all users of the Service as well as other usage information such as page requests, browser type, operating system and average time spent on our Service. We use this information to help us understand your use of the Service, to monitor and improve the Service, and to tailor our Services for you and other users.
SECURITY OF PERSONAL INFORMATION
We have implemented technical, physical and administrative safeguards designed to protect personal information in our custody and control from unauthorized access, use, modification and disclosure. We limit access to personal information to those within Spare who have a need to know the information to perform their designated functions.
RETENTION OF PERSONAL INFORMATION
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
CHANGES TO THE PRIVACY NOTICE
DATA PROTECTION OFFICER AND EU REPRESENTATIVE
Spare Labs has a “Data Protection Officer” and EU representative who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Spare Labs Inc, Attn: Data Protection Officer / EU representative, 810-815 W Hastings St, Vancouver BC, V6C 1B4, Canada firstname.lastname@example.org (ATTN: Data Protection Officer / EU representative)