Every ride counts

Spare's track record of cost control, reliable product, and its people will do much more than upgrade East Bay Paratransit's operating platform. Instead, it promises to elevate the commute to medical facilities, schools, workplaces, and social engagements for some of the Bay Area’s most deserving riders.

Spare represents a leap forward in user experience for PSTA. Its clean design makes it easy and intuitive to use. PSTA staff have full visibility into the live status of nearly all of the trips running, which makes it easy to monitor service and address issues as they arise. The app's introduction gives riders more control and independence over their rides by enabling them to easily plan, book, monitor, and pay for trips within the app. It's these kinds of innovations that truly get us excited.

Our partnership with Spare has boosted operational metrics like on-time performance by 20% since we switched over from our legacy system while ridership has skyrocketed. The ability to access real-time data on our KPI dashboard, and derive meaningful insights out of the Mission Control module has been game changing for making operational decisions."

The collaboration with Spare is reimagining how we serve our ADA paratransit riders. We're proud that this innovation will address the current and future requirements of Austin's paratransit community, laying the groundwork for further enhancements."