Unify customer records
Create one record per rider containing all their information and supporting documentation.
A new way to manage paratransit eligibility
Supercharge your eligibility management process with Spare Engage—centralize, automate, and digitize the process of screening, evaluating, communicating, and processing eligibility applications for your ridership. Say goodbye to paperwork and outdated spreadsheets, and embrace a new era of efficient eligibility management.
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A feature-rich tool
User communications
Keep riders up-to-date with automated notifications and timely communications.
Smart scanning
Scan paper applications and documents with optical character recognition.
Rider IDs and groups
Assign riders to groups based on their characteristics and/or service privileges.
Application status
Leave no ambiguity about who is handling an application by assigning tasks.
Medical verification
Digitally and securely request verification from medical professionals to move cases along.
Create rider IDs and groups
Assign riders to groups based on characteristics, mobility needs or privileges.
Migrate data in two clicks
Import and migrate stored data from your old system into Engage.
Customizable forms
Streamline ADA paratransit eligibility tasks with easy access to supporting documents.
Unlock new benefits
Get sustainable
Save the environment one eligibility application at a time by transforming paper-filled cabinets into meaningful digital collaboration.
Maximum flexibility
Physical or digital letters–no problem. Allow riders to apply for eligibility & receive communications in the channel of their choice.
Nothing slips through the cracks
Leave no applicant behind with in-built collaboration tools that reduce human error that comes with manual applications.
Stay on top of timing
Leverage in-built timers to manage certification progress and be confident you’re working within federally mandated timing limits.
Automate everything
No more inefficiencies & extra efforts–automated workflows, task assignments and notifications enable seamless collaboration.
Deeply integrated tech stack
From rider information and trip history to eligibility applications–everything lives in one place, eliminating double data entry.
Safeguarding rider data from day one
Unlike our competitors, Spare doesn’t lose any data. Every piece of data is imported, stored, and backed-up automatically on the cloud on our HIPAA-compliant platform.
We’ve seen a lot of time saved using Spares eligibility tool, Engage. It’s much more reliable and makes for a much stronger customer experience. From an operational perspective, we can now see directly in Engage how many days an application has been open, and what the current step is because we're able to update the status. Overall, there have been significant improvements as we've transitioned over to Spare.
Resources for you to run more successful mobility services
How to Customize Your Paratransit and Microtransit Services
Customize your service to meet specific rider needs and demands, like setting up segmented rider groups, booking options, booking windows, fare rules, and payment methods.
How to Optimize Your Paratransit and Microtransit Fleet
Combining technology with flexible vehicle and driver options make delivering optimal fleet deployments possible
How to Design Your Paratransit and Microtransit Service Zone
Design microtransit and paratransit service zones, such as establishing boundaries, service stops, and fares, while keeping the needs of the community in mind.
Make every ride possible with Spare!