Improve the rider experience
Respond to customer queries quickly and efficiently using information stored in a centralized database.
Streamline your customer relationships
An eligibility management tool for paratransit that digitizes your processes, centralizes customer information and allows you to create individualized, needs-based services.
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Optimize your back office
Digitize information and save time with automated workflows.
Unify your customer records
Create one record per rider that contains all their information, from trip history to supporting documentation.
Holistic case management
Create any number of case types and assign statuses to each for failproof user management.
Streamlined eligibility
Use customizable forms to evaluate ADA paratransit eligibility. Supporting documents are always saved under the user’s profile.
Centralized rider information
Keep rider information around eligibility status centralized for quick, easy and always accessible assessments.
A feature-rich tool
Custom forms
Gather necessary information through cutomizable digital forms.
User communications
Keep riders up-to-date with automated notifications and timely communications.
Smart scanning
Scan paper applications and documents with optical character recognition.
Rider IDs and groups
Assign riders to groups based on their characteristics and/or service privileges.
Application status
Leave no ambiguity about who is handling an application by assigning tasks.
Data migration
Take advantage of the automatic import function and migrate data in two clicks.
“When we looked to replace our underperforming paratransit software, we were impressed by Spare's innovative approach. Spare's software is more user friendly than other solutions and reduces or eliminates many manual processes.”
"We’re thrilled with the service we’re providing here. And at the end of the day, it’s extremely easy to get the service started. We signed a contract and three weeks later we were operating."
“DART implemented Spare Platform into our multimodal app and we now provide first-mile/last-mile connections to transit hubs in one of the largest on-demand microtransit operations in the world.”
Resources for you to run more successful mobility services
How to Customize Your Paratransit and Microtransit Services
Customize your service to meet specific rider needs and demands, like setting up segmented rider groups, booking options, booking windows, fare rules, and payment methods.
How to Optimize Your Paratransit and Microtransit Fleet
Combining technology with flexible vehicle and driver options make delivering optimal fleet deployments possible
How to Design Your Paratransit and Microtransit Service Zone
Design microtransit and paratransit service zones, such as establishing boundaries, service stops, and fares, while keeping the needs of the community in mind.
Make every ride possible with Spare!